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. (n.d. ). "Chapter 40. E-Mail, Instant Messaging (IM), and Short Message Service (SMS)". In Understanding New Media. Bern, Switzerland: , . Retrieved Apr 14, 2021, from https://www.peterlang.com/view/9781454189152/chapter40.xhtml

. "Chapter 40. E-Mail, Instant Messaging (IM), and Short Message Service (SMS)". Understanding New Media. Bern, Switzerland: , , n.d. . < https://doi.org/10.3726/978-1-4539-1652-0/52>. Web. 14 Apr. 2021.

. "Chapter 40. E-Mail, Instant Messaging (IM), and Short Message Service (SMS)". In Understanding New Media, (Bern, Switzerland: , , n.d. ) accessed Apr 14, 2021, https://doi.org/10.3726/978-1-4539-1652-0/52

(n.d. ). Chapter 40. E-Mail, Instant Messaging (IM), and Short Message Service (SMS). In Understanding New Media, Bern, Switzerland: , . available from: < https://doi.org/10.3726/978-1-4539-1652-0/52> [Accessed 14 April 2021]