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. (n.d. ). "7. Informality and Everyday Life: How ‘Things Get Done’ in Contemporary Western Balkan Societies (Vjollca Krasniqi / Enriketa Papa-Pandelejmoni / Armanda Hysa / Gentiana Kera)". In Meaningful Reform in the Western Balkans. Bern, Switzerland: , . Retrieved Jul 25, 2021, from https://www.peterlang.com/view/9783034337748/chapter07.xhtml