@book { KonfliktbearbeitungimVertrieb,
    title = "Konfliktbearbeitung im Vertrieb",
    author = " {Mediation Göstl e.U.}",
    year = "2013",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    doi = "10.3726/978-3-653-03260-4",
    url = "https://www.peterlang.com/document/1046543"
}