@book { MediatizationofPublicServices,
    title = "Mediatization of Public Services",
    author = "Thomas {Schillemans}",
    year = "2012",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    doi = "10.3726/978-3-653-02561-3",
    url = "https://www.peterlang.com/document/1047173"
}