@book { TheDiscoursesofDisputeResolution,
    title = "The Discourses of Dispute Resolution",
    author = "Vijay K. {Bhatia} and Christopher N. {Candlin} and Maurizio {Gotti}",
    year = "2011",
    publisher = "Peter Lang Verlag",
    address = "Lausanne, Switzerland",
    doi = "10.3726/978-3-0351-0119-5",
    url = "https://www.peterlang.com/document/1052218"
}