@book { Aproximacionesaladescortesaverbalenespaol,
    title = "Aproximaciones a la (des)cortesía verbal en español",
    author = "Catalina {Fuentes Rodriguez} and Esperanza {Alcaida Lara} and Ester {Brenes Peña}",
    year = "2011",
    publisher = "Peter Lang Verlag",
    address = "Lausanne, Switzerland",
    doi = "10.3726/978-3-0352-0055-3",
    url = "https://www.peterlang.com/document/1052239"
}