@book { ACritiqueoftheCustomerModelofHigherEducation,
    title = "A Critique of the Customer Model of Higher Education",
    author = "Robert J. {Soucy}",
    year = "2018",
    publisher = "Peter Lang Verlag",
    address = "New York, United States of America",
    doi = "10.3726/b11866",
    url = "https://www.peterlang.com/document/1056045"
}