@book { MediationandtheCommunicationMatrix,
    title = "Mediation and the Communication Matrix",
    author = "C. Kaha {Waite Phelan}",
    year = "2003",
    publisher = "Peter Lang Verlag",
    address = "New York, United States of America",
    url = "https://www.peterlang.com/document/1096588"
}