@book { RequestsandCulture,
    title = "Requests and Culture",
    subtitle = "Politeness in British English and Japanese",
    author = "Saeko {Fukushima} and Saeko {Fukushima}",
    year = "2003",
    publisher = "Peter Lang Verlag",
    address = "Lausanne, Switzerland",
    url = "https://www.peterlang.com/document/1096687"
}