@book { TheImpactofElectronicMailonBusinessProcesses,
    title = "The Impact of Electronic Mail on Business Processes",
    subtitle = "And the Relevance of Proper English in This Context",
    author = "Alexander {Beer}",
    year = "2004",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    url = "https://www.peterlang.com/document/1097081"
}