@book { EvaluationandQualityDevelopment,
    title = "Evaluation and Quality Development",
    subtitle = "Principles of Impact-Based Quality Management",
    author = "Reinhard {Stockmann}",
    year = "2008",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    url = "https://www.peterlang.com/document/1105196"
}