@book { SharedServicesFoundationPracticeandOutlook,
    title = "Shared Services – Foundation, Practice and Outlook",
    subtitle = "A comparison study of Shared Service implementations",
    author = "Franz {Hollich} and Thomas {Otter} and Hans D. {Scheuermann}",
    year = "2008",
    publisher = "Meidenbauer",
    address = ", Germany",
    url = "https://www.peterlang.com/document/1105752"
}