@book { InterpersonelleKommunikationAnalyseundOptimierung,
    title = "Interpersonelle Kommunikation: Analyse und Optimierung",
    author = "Ines {Bose} and Baldur {Neuber}",
    year = "2011",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    url = "https://www.peterlang.com/document/1107911"
}