@book { ContemporaryServicesManagementIssues,
    title = "Contemporary Services Management Issues",
    subtitle = "Multidisciplinary Perspectives",
    author = "Elbeyi {Pelit} and Hasan Hüseyin {SOYBALI} and Ali {Avan}",
    year = "2018",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    doi = "10.3726/b15027",
    url = "https://www.peterlang.com/document/1110972"
}