@book { TheArtofListening,
    title = "The Art of Listening",
    author = "Anthony {Arnone}",
    year = "2020",
    publisher = "Peter Lang Verlag",
    address = "New York, United States of America",
    doi = "10.3726/b14801",
    url = "https://www.peterlang.com/document/1111250"
}