@book { EffizienzanalysegrundlegenderGestaltungsgrenderOPOrganisation, title = "Effizienzanalyse grundlegender Gestaltungsgrößen der OP-Organisation", author = "Anja {Zöller}", year = "2010", publisher = "Peter Lang Verlag", address = "Berlin, Germany", url = "https://www.peterlang.com/document/1136231" }