@book { MiscommunicationinHealthcare,
    title = "Miscommunication in Healthcare",
    subtitle = "Solving a Wicked Problem",
    author = "Bernadette M. {Watson}",
    year = "2026",
    publisher = "Peter Lang Verlag",
    address = "New York, United States of America",
    url = "https://www.peterlang.com/document/1334447"
}