TY  - BOOK
AU  - Bernadette M. Watson
PY  - 2026
CY  - New York, United States of America
PB  - Peter Lang Verlag
TI  - Miscommunication in Healthcare
T2  - Solving a Wicked Problem
UR  - https://www.peterlang.com/document/1675629
N2  - This book investigates the miscommunication that occurs within diverse healthcare settings.  It includes doctor-patient consultations, multi-disciplinary teams, and intercultural encounters; it also examines adverse patient events.  It explores real life situations where communication failed either patients, health professionals, or both. The author applies a specific social psychological perspective to offer one particular explanation as to why communication fails.  The complex nature of health communication is demonstrated through an in-depth analysis of the health system and its associated hierarchical structure. Developed throughout the book is the belief that health communication is a ‘wicked problem’ with no one solution.
KW  - Intergroup communication, health communication, language and social psychology, communication accommodation theory, adverse events
LA  - English
ER  -