@book { Mdiationetgestiondesconflits,
    title = "Médiation et gestion des conflits",
    author = "Cyrille B. {Koné}",
    year = "2011",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    doi = "10.3726/978-3-653-00564-6",
    url = "https://www.peterlang.com/document/1045641"
}