@book { DiefreiwilligeStreitschlichtungvorGtestellen,
    title = "Die freiwillige Streitschlichtung vor Gütestellen",
    author = "Anne {Löhner}",
    year = "2012",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    doi = "10.3726/978-3-653-02364-0",
    url = "https://www.peterlang.com/document/1046094"
}