@book { HigherEducationLearningOutcomesAssessment,
    title = "Higher Education Learning Outcomes Assessment",
    author = "Hamish {Coates}",
    year = "2014",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    doi = "10.3726/978-3-653-04632-8",
    url = "https://www.peterlang.com/document/1048701"
}