@book { TrustinCommunicationManagement,
    title = "Trust in Communication Management",
    author = "Aydemir {Okay}",
    year = "2016",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    doi = "10.3726/978-3-653-06959-4",
    url = "https://www.peterlang.com/document/1050532"
}