@book { VolunteeringandCommunication,
    title = "Volunteering and Communication",
    author = "Michael W. {Kramer} and Loril M. {Gossett} and Laurie K. {Lewis}",
    year = "2012",
    publisher = "Peter Lang Verlag",
    address = "New York, United States of America",
    doi = "10.3726/978-1-4539-0959-1",
    url = "https://www.peterlang.com/document/1051170"
}