@book { TheArtofPositiveCommunication, title = "The Art of Positive Communication", author = "Julien C. {Mirivel}", year = "2013", publisher = "Peter Lang Verlag", address = "New York, United States of America", doi = "10.3726/978-1-4539-1383-3", url = "https://www.peterlang.com/document/1051300" }