@book { ObservingandAnalyzingCommunicationBehavior,
    title = "Observing «and» Analyzing Communication Behavior",
    author = "John A. {Courtright}",
    year = "2015",
    publisher = "Peter Lang Verlag",
    address = "New York, United States of America",
    doi = "10.3726/978-1-4539-1245-4",
    url = "https://www.peterlang.com/document/1051441"
}