@book { SpeechActsandPolitenessacrossLanguagesandCultures,
    title = "Speech Acts and Politeness across Languages and Cultures",
    author = "Leyre {Ruiz de Zarobe} and Yolanda {Ruiz de Zarobe}",
    year = "2012",
    publisher = "Peter Lang Verlag",
    address = "Lausanne, Switzerland",
    doi = "10.3726/978-3-0351-0438-7",
    url = "https://www.peterlang.com/document/1052341"
}