@book { Servicesetenvironnement, title = "Services et environnement", subtitle = "Les enjeux énergétiques de l’innovation dans les services", author = "Charlotte {Fourcroy}", year = "2014", publisher = "Peter Lang Verlag", address = "Bruxelles, Belgium", doi = "10.3726/978-3-0352-6453-1", url = "https://www.peterlang.com/document/1053845" }