@book { PerceivedQualityofMobileServices, title = "Perceived Quality of Mobile Services", subtitle = "A Segment-Specific Analysis", author = "Astrid {Dickinger}", year = "2007", publisher = "Peter Lang Verlag", address = "Berlin, Germany", doi = "10.3726/b13970", url = "https://www.peterlang.com/document/1068518" }