@book { TotalQualityManagementinwissenschaftlichenBibliotheken,
    title = "Total Quality Management in wissenschaftlichen Bibliotheken",
    author = "Alexandra {Nelles}",
    year = "2021",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    url = "https://www.peterlang.com/document/1089933"
}