@book { KulanzmanagementinderKfzIndustrie,
    title = "Kulanzmanagement in der Kfz-Industrie",
    author = "Axel {Eggert}",
    year = "2021",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    url = "https://www.peterlang.com/document/1093406"
}