@book { TheRoleofCommunicationinBusinessTransactionsandRelationships,
    title = "The Role of Communication in Business Transactions and Relationships",
    author = "Michael B. {Hinner}",
    year = "2021",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    url = "https://www.peterlang.com/document/1102806"
}