@book { ArgumentativeandAggressiveCommunication,
    title = "Argumentative and Aggressive Communication",
    author = "Andrew S. {Rancer} and Theodore A. {Avtgis}",
    year = "2012",
    publisher = "Peter Lang Verlag",
    address = "New York, United States of America",
    doi = "10.3726/978-1-4539-1410-6",
    url = "https://www.peterlang.com/document/1109518"
}