@book { CurrentIssuesinServicesManagement,
    title = "Current Issues in Services Management",
    author = "Elbeyi {Pelit} and Hasan Hüseyin {Soybali} and Ali {Avan}",
    year = "2019",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    doi = "10.3726/b16326",
    url = "https://www.peterlang.com/document/1111154"
}