@book { OrganizationalListeningII,
    title = "Organizational Listening II",
    author = "Jim {Macnamara}",
    year = "2016",
    publisher = "Peter Lang Verlag",
    address = "New York, United States of America",
    doi = "10.3726/b21160",
    url = "https://www.peterlang.com/document/1418258"
}