TY  - BOOK
AU  - Rod Troester
AU  - Cathy Sargent Mester
PY  - 2021
CY  - New York, United States of America
PB  - Peter Lang Verlag
TI  - Civility in Business and Professional Communication
UR  - https://www.peterlang.com/document/1103992
N2  - Civility has become one of the new century’s «hot-button» words. This book explores popular and commercial concerns about civility from both a theoretical and practical perspective. Background principles of communication and the history and scope of civility are examined, setting the stage for specific elaboration of recommended practices in six particular business communication contexts. Explanations and recommendations for civil communication include concrete examples from America’s leading corporations as well as testimony from communication professionals currently working in business and industry.
KW  - Civility, Communication, Business
LA  - English
ER  -