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Handbook for the Crisis Communication Center

Bolanle A. Olaniran and Juliann C. Scholl

Crisis communication plays an important role in maintaining a community’s safety and security. While governments devote significant attention to national crises, anticipation and preparation specific to local communities is imperative and can assist media outlets, elected officials, and message designers in successfully reaching their intended target audiences. However, local leaders might not possess the communication skills and knowledge needed to prepare a local community for potential crises. Therefore, there is a need for communities to have support systems in place to help them respond and communicate appropriately.

This volume provides a comprehensive resource that provides the knowledge and guidelines that can be used for localized crisis preparation. Focusing on crisis preparedness/readiness, it discusses and extends the anticipatory model of crisis management (AMCM) in the establishment of crisis communication centers (CCCs) within local communities and municipalities across the U.S. The authors advocate for communities to create CCCs that would be comprised of municipal and community members who can fulfill specific functions on a team tasked with preparing for crisis, as well as responding to a crisis aftermath.

Directions for  future research such as the comparison of specific crisis prevention strategies across similar local communities, and developing new and innovative ways to collect and warehouse large amounts of crisis data, is provided.

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Library of Congress Cataloging-in-Publication Data Names: Olaniran, Bolanle Abodunrin, author. | Scholl, Juliann C., author. Title: Handbook for the crisis communication center / Bolanle A. Olaniran, Juliann C. Scholl. Description: New York: Peter Lang, 2016. Includes bibliographical references and index. Identifiers: LCCN 2015042703 | ISBN 978-1-4331-2434-1 (hardcover: alk. paper) ISBN 978-1-4331-2433-4 (paperback: alk. paper) | ISBN 978-1-4539-1759-6 (ebook pdf) ISBN 978-1-4331-3563-7 (epub) | ISBN 978-1-4331-3564-4 (mobi) Subjects: LCSH: Emergency management. | Communication in management. Classification: LCC HV551.2.O43 2016 | DDC 363.34068/4—dc23 LC record available at Bibliographic information published by Die Deutsche Nationalbibliothek. Die Deutsche Nationalbibliothek lists this publication in the “Deutsche Nationalbibliografie”; detailed bibliographic data are available on the Internet at

© 2016 Peter Lang Publishing, Inc., New York 29 Broadway, 18th floor, New York, NY 10006 All rights reserved. Reprint or reproduction, even partially, in all forms such as microfilm, xerography, microfiche, microcard, and offset strictly prohibited.

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