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Conflict Minerals in the Democratic Republic of Congo

Part of the Pentalemma Series on Managing Global Dilemmas

Dylan Scudder

Against the backdrop of an increasingly globalized business environment, this book provides readers with a pragmatic approach to international management of complex issues that arise from the tension between fiduciary and ethical priorities. If the challenge of management is making decisions in situations of uncertainty, Conflict Minerals in the Democratic Republic of Congo is the ultimate test of finding business solutions in extremely volatile situations. Based on firsthand experience and years of rigorous research, this book leverages a real-world case of a global tech company grappling with the dilemma of whether to continue sourcing a vital mineral in the conflict-affected region of the Democratic Republic of Congo at the risk of ruining its reputation or to suffer the immediate financial consequences of pulling out. Putting readers in the role of consultants to a client operating in the area lets them experience defining moments of managing with limited information, time pressure and a dwindling budget. Almost as if „parachuting“ into an escalating conflict scenario, readers form critical relationships with characters that introduce them to management tools and techniques they need to arrive at a successful conclusion. The excitement and intensity of Conflict Minerals in the Democratic Republic of Congo equips business leaders of today and tomorrow with valuable know-how they can apply to the uncertainties of everyday business in an international context.

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Preface

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Conflict Minerals in the Democratic Republic of Congo provides readers with a hands-on approach to dealing with the complexities unique to international management. The book draws strategically on this complexity to help readers cultivate greater critical thinking. It goes beyond the usual static business decisions related to setting the right price or memorizing truisms of management, choosing instead compelling real-world cases that require detailed deliberation and creative problem-solving. While the book has been fictionalized, it draws on firsthand fieldwork and rigorous research on actual business cases.

Each of the three chapters starts with a brief background of the context and the company, and then confronts the reader with a formidable and escalating challenge to work through. The scenarios include a high degree of complexity that companies often face in fragile environments, whether in developing or industrialized countries.

With a focus on cross-sector collaboration and managing the tensions between financial, social and environmental priorities, the book helps readers learn how to develop creative solutions to seemingly insurmountable dilemmas. It contributes in this way to management ←xi | xii→skills as well as to the knowledge needed to resolve issues in economic development, peace and conflict studies, political science, international relations and related fields.

Although the topics deal with high levels of complexity, they are written in an engaging and accessible way for both current and future managers interested in stakeholder management, business in developing countries, Corporate Social Responsibility (CSR), sustainable business, international entrepreneurship, strategic...

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