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Professional Civility

Communicative Virtue at Work

Janie M. Harden Fritz

Winner of the Everett Lee Hunt Award 2014.
Winner of the NCA Clifford G. Christians Ethics Research Award 2013 from the Carl Couch Center for Social and Internet Research


The crisis of incivility plaguing today’s workplace calls for an approach to communication that restores respect and integrity to interpersonal encounters in organizational life. Professional civility is a communicative virtue that protects and promotes productivity, one’s place of employment, and persons with whom we carry out our tasks in the workplace. Drawn from the history of professions as dignified occupations providing valuable contributions to the human community, an understanding of civility as communicative virtue, and MacIntyre’s treatment of practices, professional civility supports the «practice» of professions in contemporary organizations. A communicative ethic of professional civility requires attentiveness to the task at hand, support of an organization’s mission, and appropriate relationships with others in the workplace. Professional civility fosters communicative habits of the heart that extend beyond the walls of the workplace, encouraging a return to the service ethic that remains an enduring legacy of the professions in the United States.

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c_ch 6 thru end_t5 10/12/2012 9:02 AM Page 235 Barbee, A.P., 186, 214 Barber, B., 4, 25, 49, 50, 56, 211 Barge, J.K., 17, 35, 46, 54, 91, 93, 119, 140, 195, 211 Baron, R., 73, 218 Barrett, H., 74, 75, 76, 156, 164, 211 Barry, D., 161, 211 Bartunek, J.M., 126, 152, 174, 215, 218, 222 Batchelor, J.A., 80, 225 Bateman, T.S., 99, 105, 211 Bateson, G., 113, 211 Bauer, J.C., 99, 232 Bauman, I., 114, 211 Baxter, L.A., 13, 19, 83, 109, 116, 121, 140, 174, 175, 176, 177, 211, 212, 227 Beavin, J., 77, 113, 232 Bell, L.M., xiii, 2, 23, 46, 64, 93, 115, 139, 155, 168, 173, 203, 211 Bellah, R.N., 7, 161, 177, 197, 211 Benhabib, S., 177, 211 Bennett, R.J., 178, 228 Berardino, L., 7, 219 Berger, C.R., 115, 211, 212 Berger, P., 115, 127, 212 Bies, R.J., 94, 212 Blackburn, M., 5, 24, 212 Blau, P.M., 157, 212 Blum, T.C., 179, 229 Blyler, N.R., 120, 212 Boje, D.M., 161, 162, 212 Bok, S., 3, 14, 212 Bolt, S.B., 54, 55, 131, 203, 210 Bone, J.E., 2, 212 Borden, S.L., ix, 5, 9, 11, 15, 16, 23, 24, 27, 34, 35, 39, 46, 47, 48, 71, 91, 199, 212 Bourdieu, P., 186, 212 Bowers, J.W., 79, 80, 98, 107, 108, 109, 150, 188, 189, 191, 223 Boyce, M.E., 161, 212 Brandeis, P., 56, 205 Bretz, R.D., 162, 212 Brewer, E.W., 168, 212 Brewer, K.B., 24, 212 Bridge, K., 19, 140,...

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