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Case Studies of Nonprofit Organizations and Volunteers

Edited By Jennifer Mize Smith and Michael W. Kramer

Given the increasing presence of nonprofit organizations and their impact upon American society, colleges and universities are recognizing the need to offer courses and programs to train current and future employees, volunteers, and supporters of the nonprofit sector.
This volume, featuring empirically-based case studies, provides an opportunity to analyze communication and other organizational issues in nonprofit, volunteer, and philanthropic contexts. Each case is designed to help readers critically think about the particular nonprofit context, the organizational issues presented, the ways in which those issues could be addressed, whose interests are served, and potential consequences for the organization and its various stakeholders.
This collection offers a unique glimpse into everyday issues and challenges related to working in and with nonprofit organizations, making it a valuable resource for undergraduate and graduate courses in nonprofit management, nonprofit communication, voluntarism, philanthropic studies, and social entrepreneurship. Each case also addresses a broader conceptual or theoretical framework of organizational studies, making it appropriate in other organizational communication courses as well.

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Preface and Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii Introduction Chapter One: An Introduction to Nonprofit Organizations and Volunteers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Jennifer Mize Smith and Michael W . Kramer Section One: Executive Director Dilemmas: Change, Collaboration, and Crisis Chapter Two: Leading Change: An Examination of Communication Practices Aimed at Organizational Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Elizabeth A . Williams Chapter Three: Can This Collaboration Be Saved? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Jeannette Kindred and Claudia Petrescu Chapter Four: Splitting the Baby: Collaborative Decision Making in Interpersonal and Organizational Crisis . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Tim Huffman Chapter Five: (Not) Fulfilling the Promise: Susan G . Komen for the Cure in Crisis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Kristina Drumheller, Emily S . Kinsky, and R . Nicholas Gerlich x | table of contents Section Two: Staff Challenges: Stress, Ethics, and Dissent Chapter Six: “I Don’t Know Where My Job Ends”: Workplace Stress and Social Support in Domestic Violence Prevention . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Suzy D’Enbeau and Adrianne Kunkel Chapter Seven: Stress and Burnout in a Small Nonprofit Organization . . . . . . . . . . 47 Tamar Ginossar and John Oetzel Chapter Eight: Challenges in Volunteer Management: Does It Really Have to Be This Hard? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Brittany L . Peterson and Lacy G . McNamee Chapter Nine: The Ethics of Marketing the Marginalized: A Case Study of Heifer International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Lindsey B . Anderson and Robin Patric Clair Chapter Ten: “True Believer’s” Blues: Betrayal, Hypocrisy, and Mission Drift in Nonprofit Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Sherianne Shuler Section Three: Boards of Directors: Managing Roles, Decisions, and Stakeholders Chapter Eleven: Joining a New Nonprofit Board of Directors: Beginning with the Strategic Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Trudy Milburn and Alan Hansen Chapter Twelve: Hope for the Future . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82...

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