Edited By Howard Giles and Anne Maass
The volume brings together authors from different geographical areas (North America, Europe, and Australia) and from different disciplines (particularly communication, linguistics, and psychology). Contributions are organized around five themes, corresponding to the five sections of the book: defining features and constraints; tools of intergroup communication; social groups in their context; intergroup communication in organizations; and future directions.
Chapter Fourteen: Organizational Socialization and Intergroup Dynamics
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Organizational Socialization and Intergroup Dynamics
DAJUNG WOO AND KAREN K. MYERS
Joining, learning about, becoming part of, and gaining membership within and leaving organizations is a common but critical experience referred to as organizational socialization (Jablin, 2001). Scholars have investigated socialization (e.g., Moreland & Levine, 2001; Van Maanen & Schein, 1979) for more than 50 years given its influence on other important outcomes, including commitment, turnover, satisfaction and performance. The role of communication is essential because it constitutes and is contextualized in individuals’ experiences and interpretations during the socialization process (Poole, 2011). Social identity theory (SIT: Tajfel & Turner, 1986) and intergroup concepts and models that extend the theory — such as social categorization theory (Turner, 1985) and uncertainty-identity theory (Hogg, 2000) — are useful for understanding socialization (Kramer & Miller, 2014) because some level of identification and identity management is required for people to consider and join the group and especially to accept their organizational membership as part of their self-concept.
Currently, socialization has not been analyzed as a series of intergroup interactions, thus we draw on SIT and other theories to show the explanatory value of intergroup perspectives for this area. We begin with a brief overview of how identity/identification has been conceptualized in the field of organizational communication and topics that have been studied related to social identity and intergroup perspectives. In the heart of the chapter, we discuss phases of organizational socialization — anticipatory socialization, encounter, metamorphosis,...
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