Peer Tutoring and Communication Practice
Case 9. Tailoring Constructive Criticism in the Peer Tutoring Center Susan Wilson
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TAILORING CONSTRUCTIVE CRITICISM IN THE PEER TUTORING CENTER
Based on rhetorical theory and the importance of audience analysis, this piece puts rhetorical theory into action by suggesting two ways to provide feedback: the “positive-negative-positive” method or the more direct feedback style. This piece emphasizes that not only is the feedback content important, but the way that feedback is relayed can be equally, if not more, important in achieving effective results and client satisfaction in peer tutoring.
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