Creativity, Dynamics, Best Practice
Edited By Carmen Argondizzo
A Conceptual Model of Quality Assurance
Abstract: The aim of this chapter is to outline a feasible model of Quality Assurance Self-Assessment for the Language Centre (LC) of the University of Rome “Foro Italico”. Quality Assurance Self-Assessment will be contextualized in a new and different scenario and from a broader perspective, not only evaluating language teaching and learning assessment and/or testing, but as an overall reflection and assessment of all the LC activities (resources, organization and management, funding, staff etc.) in the context of global University system. The theoretical background and the fundamental concepts of Quality, Quality Assurance (QA) and Assessment will be herein illustrated.
Starting from the evaluation criteria established in the self-assessment checklist issued by the Focus Group on Language policy (Frascati, November 2010) about “Quality Assurance and Management at Language Centres in Institutions of Higher Education in Europe”, some critical points based on a series of reflections on the formalized grid will be discussed. The pre-piloting phase held at the University “Foro Italico” LC will be described, showing some results from the application of the grid as a hypothesis for future development of the project.
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