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The Trend of «Socializing Social Welfare» Policy in China

A study on Service Quality and Social Capital in the Society-run Home for the Aged in Beijing

Hua Ding

China has one-fifth of the world’s total elderly population. This rapidly aging population presents serious challenges to the state to develop a social service system. To satisfy increasing demands for diversified and continuous care, a policy known as «Socializing social welfare» was introduced to assist in the reformation of social services. Under the policy, private and non-government sectors are encouraged to provide social services that were previously monopolized by the government. The most significant result of the reform is the growth of Society-run Home for the Aged (SRH) that aimes to provide fee-based institutional care for the elderly. This study examines service quality in the emergent SRH from the perspective of residents and, in the context of «Socializing Social Welfare» policy reform, explores the influence of social capital in the SRH on service quality. With the findings of the study, possible strategies on policy-making and clarification of government’s responsibility are inspired. Moreover, the analysis on social capital reveales the core problems of care service in the SRH and suggestes useful measures for improvement.
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Chapter Six: Scale Construction and Scale Validation

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Chapter Six Scale Construction and Scale Validation

6.1 Introduction

One of the main purposes of the study is to design an instrument for measuring the service quality in residential care service institutions for the elderly that suits the special situation in China and to address the research gap in this field. Since there has been no measurement tool available in mainland China until now, the study extensively reviews instruments developed in western countries and Hong Kong in the past decades and identifies some important dimensions and models of service quality. In addition, the concerns and interests of researchers in China about care services in the SRH are also reviewed.

In the study, two scales are developed to measure service quality from the residents’ perspective, namely the “Resident Satisfaction Scale” (RSS) and the “Overall Assessment Scale” (OAS). Moreover, Pfeiffer’s (1975) Short Portable Mental Status Questionnaires (SPMSQ) was adjusted to the specific cultural conditions in China. For the sake of improving the structure of the instruments, pilot testing was conducted and the scales were modified according to respondents’ comments. In order to test the reliability and validity of the scales, a pilot study was conducted. Several items in the scales were deleted after checking the scores, and conducting Cronbach’s alpha, split-half reliability and factor analysis. The scales that were tested and simplified in the pilot study were employed in the main study to measure residents’ evaluation of service. The reliability and validity of...

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