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Assessing Urban Governance

The Case of Water Service Co-production in Venezuela


Luisa Moretto

When examining the relationship between urban governance and improved service provision in the Global South, there is frequently a gap between the rhetoric and the reality. Informal, practice-based local governance processes that aim to produce better urban services often diverge from official governance prescriptions and mechanisms for service delivery within the institutional sphere. This book explores the complex area of urban governance assessment, focusing on the issue of sustainable water supplies for the urban poor.
Adapting the UN-Habitat Urban Governance Index, the author explores the dual nature of urban governance, analyzing its formal dimension at the municipal level but also taking account of informal and locally specific governance arrangements aimed at improving access to basic services. Water service co-production strategies involving both public institutions and organized groups of citizens in Venezuela provide an excellent case study of this phenomenon. The book illustrates the limitations of official governance assessment tools in appreciating the extent and vibrancy of local practices and agreements, as well as investigating the discrepancies between normative prescriptions and governance arrangements on the ground.
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Annex 1


: List of interviews

Hidroven: General Manager of Community Coordination.

Hidrocapital: Community coordinator of the Losada Ocumarito system; Ex-community coordinator of the Losada Ocumarito system; General Manager of the Losada Ocumarito system; Planning Coordinator, Department of Planning and Development, Hidrocapital.

Ministry of Ambient and Natural Resources: General Director of Environmental Education and Community Participation and ex-community coordinator of the Capital District of Caracas.

Cristóbal Rojas Municipality: Director General of the Municipality; Director of “Urban and Rural Planning”; Director of “Public Infrastructure”; Director of “Financial Planning and Budget”; Director of “Urban conservation and maintenance”.

Paz Castillo Municipality; Mayor; Financial Director of the Paz Castillo Municipality; Director of “Urbanism and Infrastructure”; Person Responsible for the “Public Services” sector.

Mancomunidad de Los Valles Del Tuy Medio: Lawyer of the Fund for the Integral Development of the Middle Tuy Valleys.

Hacienda El Carmen leaders: MTA leaders: sector Araguaney Amarillo, sector Colinas, sector Nueva Republica, sector El Esfuerzo; president of neighbours association, sector Araguaney Amarillo focus group with MTA leaders (sectors Araguaney Amarillo, Colinas, Nueva Republica and El Esfuerzo).

Interviews with the neighbours of the sectors Araguaney Amarillo and Colinas: 23 residents.

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