The Case of Water Service Co-production in Venezuela
Adapting the UN-Habitat Urban Governance Index, the author explores the dual nature of urban governance, analyzing its formal dimension at the municipal level but also taking account of informal and locally specific governance arrangements aimed at improving access to basic services. Water service co-production strategies involving both public institutions and organized groups of citizens in Venezuela provide an excellent case study of this phenomenon. The book illustrates the limitations of official governance assessment tools in appreciating the extent and vibrancy of local practices and agreements, as well as investigating the discrepancies between normative prescriptions and governance arrangements on the ground.
: Community members’ responses to interviews in the Hacienda el Carmen settlement
Note: question numbers correspond to the order in which the questions have been put to the community residents; the principles to which the questions belong are written in italic capital letters and in brackets. Only the simple answers to the listed questions are reported here: the residents’ comments to these answers are included in the main text, apart from small additional notes presented here.
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