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Trust in Communication Management

Edited By Aydemir Okay

This book aspires to make an expedient contribution to the trust-based body of knowledge. Various disciplines analyze the notion of "trust", by addressing it from their own perspectives. The fact that the importance of multilevel and cross-level perspectives is gaining increasing attention in communication management has led to a call for examining trust across levels of communication analysis. The authors approach trust from the standpoint of different sub-branches of communication discipline, including brand management, public relations research, comparative advertising, health communication, political communication and digital communication. In addition, this book provides empirical evidence from a wide range of cases in Turkey, seeking to both reveal the existing situation in details and open up a world of new questions and lines of enquiry to pursue for future research.

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Fulya Erendağ Sümer - Social Media and Trust: Understanding Generation Y, Generation X & Baby Boomers’ Use of Social Media and Their Trust Level


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Fulya Erendağ Sümer

Social Media and Trust: Understanding Generation Y, Generation X & Baby Boomers’ Use of Social Media and Their Trust Level

Abstract There has been rapid growth in the use of social media sites for all generations. The social relationship of people has changed with social media which provide new ways of creating, searching and sharing. In that sense, the concept of informational privacy has become important for social media users, thus, trust has become a critical factor in building relationships. Accordingly, the aim of the study is to investigate the social media usage of different generations (Generation Y, Generation X, Baby Boomers) and to examine their level of trust in social media. Research is carried out in Antalya with convenience sampling of 1350 respondents. Results of this study indicate that there is no distinct difference among generations about the trust of social media. Furthermore, the trust level of social media isn’t strong.


Today, noone rejects the rising and expanding position of social media in everyday life. The behavior of social media usage is developing and transforming at a rapid rate (Bolton et al., 2013). This causes the fast changing of the public discourse in society and setting new trends and agendas in different subjects (Brooks, 2015). Social media provide a context for new ways of creating, searching and sharing (Harri, 2014). And also, social media allow the creation and exchange of user generated content...

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