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Sustainability and Welfare Policy in European Market Economies

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Edited By Jürgen Plöhn and George Chobanov

The articles in this volume are selected from the contributions to two international conferences. Authors and teams tackle general economic approaches and developments with respect to new concepts for the production possibility frontier, the connection of development and exports diversification and improvements to the business process. Other contributors address economic sustainability with respect to an institutional path to sustainable growth, available financial instruments, behavioral models of economic expectations, solutions for waste treatment as well as to technological aspects related to security, privacy and IT governance. Finally, a third group of authors discusses health policy in the EU and postsecondary education in Bulgaria as aspects of public welfare.

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Business Process Improvement – an Empirical Research (Boris Borchev)

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Boris Borchev

(Sofia University “St. Kliment Ohridski”, Bulgaria)

Business Process Improvement – an Empirical Research

Abstract: The purpose of this paper is to examine the practices of business process improvement among Bulgarian organizations. For that end a theoretical model has been developed and used to operationalize the process improvement concept. On this base a survey has been conducted in order to confirm the theoretical model. Factor analysis is used to group and summarize the variables.

1. Introduction

In 1982 William Edwards Deming, in his outstanding book “Out of the Crisis” (2000, p. 87) notes that: „Every activity, every job is a part of a process … Work comes into any stage, changes state, and moves on into the next stage“. Over the last decades process-based management evolved as a philosophy for improvement of organizational effectiveness and competitiveness. Business process management has become a discipline that can be used to improve the entire scope of organizational activities (T. Hernaus 2012).

Literature review reveals that there is no unified understanding regarding the content of the “business process improvement” construct. Process-based management is studied in a generic, conceptual level, it has hardly been operationalized and would be difficult to be investigated directly (T. Hernaus 2012). One can pose the question how an executive can evaluate to what extent a given organization is process-oriented and what the prerequisites to improve business processes are.

The main objectives of this paper are as follows:...

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