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Extended Performance Evaluation Based on DEA

A Multidimensional Point of View


Ludmila Neumann

This study introduces new methodological developments of Data Envelopment Analysis (DEA) that satisfy the demands of business practice and provide a multidimensional point of view on the evaluation of organizational performance. The author extends the focus of performance evaluation based on DEA, which is originally placed on efficiency, to effectiveness and balance. Such a multidimensional point of view provides different insights into organizational performance, which by complementing each other have several implications for managerial decision making.

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The research presented in this dissertation has partially been published in the following publications.

[1] Ahn, H., Neumann, L., & Vazquez Novoa, N. (2012a). Measuring the relative balance of DMUs. European Journal of Operational Research, 221(2), 417–423.

[2] Ahn, H., Neumann, L., & Vazquez Novoa, N. (2012b). Relative balance as complementary measure to relative efficiency. In: R.D. Banker, A. Emrouznejad, A.L.M. Lopes, & M.R. de Almeida (Eds.), Data Envelopment Analysis – Theory and Applications: Proceedings of the 10th International Conference on DEA (pp. 265–271). August 2012, Natal, Brazil.

[3] Ahn, H., & Neumann, L. (2014a). Measuring effectiveness – a DEA approach under predetermined targets. International Journal of Business Analytics, 1(1), 16–28.

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