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Management and Organization: Various Approaches

Edited By Yasin Cakirel

The volume provides a collection of research papers in the area of management and organization on a wide range of topics including job alienation, whistleblowing, responsible leadership, cyberloafing, job crafting, organizational trust and career satisfaction.

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Emotional Labor and New Approaches

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1 Introduction

Emotion can be defined as personal feelings peculiar and special for a person. Therefore, as a reality, employees reflect their feelings to their business lives. More or less, some level of emotions are reflected in various conditions according to the works done; that is, to some extent labor is spent in the representation of emotions. Even though this labor is more mental, it can sometimes be physical. Another definition of labor spent in this framework is emotional labor (EL). The concept of EL is defined as the effort, planning and control necessary to reflect the feelings that the organization expects in interpersonal work processes.

The phenomenon of emotion can generally be defined as one’s subjective feeling state. It can also be stated that the phenomenon of emotion is related to having something and pointing out at something. So, it may be suggested that the phenomenon of emotion might contain the following four components (Seçer, 2005):

• Evaluation of a situational stimulus or environment,

• Changes in physiological or bodily sensations,

• Significant or limited representation of meaningful hand, arm and face movements,

• The combination of one or more of above components can also be called as emotion.

Emotions occupy an important place in human life and become the cornerstone of man’s psychological state and behavior. Although their knowledge was as old as the history of mankind, it took a long time for them to...

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