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Several Dimensions of Innovation, Technology and Industry 4.0

Edited By Fatih Ayhan

With the development of the industry, both social lives and economies have been significantly affected. Together with the Industry 4.0 revolution, significant changes have occurred in both the social life and the production process. As a result, different sectors are affected by this change. With this book, successful researches have been carried out by expert academics in a wide range of fields from finance to marketing and tourism to foreign trade, etc.

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2.5 Crafting the Future: The Impact of the 4th Industrial Revolution on Tourism

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Gamze Özoğul and Günseli Güçlütürk Baran

2.5   Crafting the Future: The Impact of the 4th Industrial Revolution on Tourism

Abstract: Tourism industry is an industry where people travel from one place to another for a number of purposes such as sightseeing, curiosity, rest, entertainment; and it involves catering to the needs of the people such as foods and drinks, accommodation, transportation, etc. Since the focus of this industry is the touristic customer experience, this encompasses a number of important and interrelated areas such as tourist satisfaction and wellbeing, incentives for tourism establishments, and destination management along with environmental issues; Industry 4.0 Era should have important effects on tourism industry as well. With that in mind, in this chapter, we will first explain the historical development of Industry 4.0 in terms of tourism industry, and then give information role and future of smartness, information systems, and virtual and augmented reality applications. It is hoped that this information will provide beneficial for the reader in this context.

Keywords: Tourism Industry, Industry 4.0, Smartness, Information Communication Systems, Virtual Reality, Augmented Reality

JEL Code: L83, 033, Z31

1 Embracing the Fourth Industrial Revolution in Tourism

Tourism is a industry with more information flow than product flow. As such, it is more dependent on technological developments (Sezgin & Yolal, 2012). Starting to attract attention around the world with the “Industrial Revolution”, tourism activities have become especially active after...

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